Rooted - Lash, Brow, and Hair Serum

Directions for Use: Apply a small amount daily to clean, dry skin along the upper lash line, brows, or hairline using the applicator. Use daily for consistency and best cosmetic results. Avoid getting product into the eyes. Allow to absorb fully.

Caution: For external use only. Avoid direct contact with eyes. If product enters the eyes, rinse thoroughly with water. Discontinue use if irritation occurs. Keep out of reach of children. Store in a cool, dry place. Patch test before first use is recommended.

 

No Return & Refund Policy

At Me First, Always, each product is prepared, packaged, and inspected with care to ensure the highest quality for our customers. Because of the nature of our items (personal care, fragrance, and lifestyle products), we are unable to accept returns or provide refunds once a product has been purchased.

Important Notes

• All sales are final.

• We do not accept returns or exchanges due to health, safety, and quality control reasons.

• Refunds are not issued for change of mind, scent preference, or individual skin/body responses.

• Please review all product details carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery at info@mefirstalways.ai with your order number and photos of the issue. We will happily review your case and provide next steps, if applicable.

Shipping Policy

At Me First, Always, we strive to ensure your order is processed and shipped with care. Please review our shipping policy below:

Processing Times

• Orders are processed within 3–5 business days (excluding weekends and holidays).

• You will receive a confirmation email with tracking details once your order has shipped.

Shipping Rates & Delivery

• Shipping rates are calculated at checkout based on your location and chosen delivery method.

• Estimated delivery times will be provided at checkout; however, please note these are only estimates and may vary due to courier delays or unforeseen circumstances.

International Shipping

• We currently ship within Canada.

• International orders may be subject to customs fees, import taxes, or duties. These are the responsibility of the customer.

Delays & Lost Packages

• While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or incorrect addresses provided by customers.

• If a package is marked as delivered by the carrier but not received, please contact the carrier directly. We cannot issue refunds or replacements in such cases.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at info@mefirstalways.ai with your order number and photos of the damage. We will review the case and provide next steps, if applicable.